Kabidhi terms of service

Kabidhi is a trading name of Equinox Digital Ltd, a company registered in England and Wales, company number 13228478, registered office 264 The Highway, London E1W 3DH. In these terms "we", "us" and "Equinox" mean Equinox Digital Ltd. "Kabidhi" is the name of the service.

1. Who these terms apply to

Users. A user is the person or business that opens a Kabidhi account and sends deliveries. If you open an account you are a user and these terms are a contract between you and Equinox. If you open an account for a business, you confirm you are authorised to bind it.

Business use. Kabidhi is a service for people who deliver work to paying clients. By opening an account you confirm that you are acting in the course of a business, trade or profession, and not as a consumer.

Clients. A client is the person a delivery is sent to. A client never opens an account with us, agrees to nothing beyond what section 7 says, and pays the user, not us. Section 17 explains what a client can expect from us.

You accept these terms when you create an account. We record the version you accepted, when, and the address and browser it was accepted from, and that record is never altered.

2. What Kabidhi does

You upload finished work. We build a reduced-quality preview of it. You send your client a link. Your client looks at the preview, approves the work, and, if you asked to be paid, pays you. The files unlock when the payment clears.

Pay on delivery. The work unlocks when the payment clears. Your client pays you directly — we never hold your money.

We are not a party to the contract between you and your client. We do not sell your work, we do not invoice your client on our own account, and we are not the merchant for the payment your client makes. Section 8 explains how the payment works.

3. Your account

One person, one account. Your account is yours. Keep your password to yourself. You are responsible for everything done from your account until you tell us it has been compromised.

Email verification. You must verify your email address before your first delivery can be sent. Nothing can be sent to a client from an unverified account.

Passwords and sessions. Passwords are stored as a one-way hash, never in clear. A signed-in session ends after thirty days without use and in any case ninety days after it began.

Your subdomain. You may choose a name that gives your delivery pages an address of the form yourname.kabidhi.com. A name you have used is never given to another account, even after you clear it. Only you can take your own cleared name back. Because of that, a name you have used is kept permanently, even after you close your account, so choose one you are content to have kept.

Accuracy. Keep your name and email address current. We contact you at the address on your account.

4. Plans and allowances

Kabidhi has a free plan, a pay-as-you-go option, and a set of subscription plans. Every plan's allowance is shown on the plan page inside the product; what follows is how an allowance works, whichever plan you are on. Section 10 is the subscription and pay-as-you-go section — what a plan costs, when it renews and what credit is — and section 11 is how a subscription is cancelled, suspended or ended.

In flight. Each plan includes an amount of storage "in flight": the bytes of every delivery currently stored for you, added together. It is not a monthly transfer cap and not a per-file limit. Deleting a delivery's files frees its bytes immediately.

The check happens once. Whether a delivery fits your plan is checked once, when you create it, before anything is uploaded. After that the delivery always completes: nothing will stop an upload, block a send or refuse your client a download for a billing reason. If a delivery goes past your allowance, we tell you and it still goes through.

The free plan. Four deliveries a month, ten gigabytes in flight, and files kept for seven days after you send. The monthly count is enforced as a plan allowance in the check made when a delivery is created, never as a block on an upload, a send or a download. Delivery pages and emails sent on the free plan carry the line "Delivered with Kabidhi".

Bandwidth. The allowance above is storage in flight, not transfer. We reserve the right, on thirty days' notice by email, to meter bandwidth — the bytes transferred to and from your deliveries — or to apply a fair-use limit to it. Doing so will not reduce any in-flight allowance published for your plan.

5. Deliveries

States. A delivery moves through a fixed set of states: draft, sent, viewed, approved, paid, downloaded, and the two end states expired and revoked. Where you ask for a signed agreement first, or for a deposit before the work is sent, the delivery waits in a state for that. Every change of state is recorded in the delivery's evidence log (section 13).

Sending is your act. A delivery is sent when you send it. Nothing sends a delivery on your behalf, including a client's deposit arriving: when a deposit is paid, we tell you it has arrived and you send when you are ready.

What is fixed at send. The name, logo, colour and sending address a client sees are recorded on the delivery the first time the client hears from us about it, and they never change afterwards, even if you later change your settings or your plan. A delivery page is a record of what was sent.

Revoking. You may withdraw a delivery your client has not yet paid for. Revoking is immediate and cannot be undone; to send the same work again you create a new delivery. A delivery that has been paid for, or downloaded, cannot be revoked: a client who has paid cannot have the files withdrawn from them.

Revoking after a deposit. If any money has already been collected on a delivery you revoke, the product shows you the exact amount and will not revoke until you confirm you have seen it. Any money owed back to your client is between you and them. We are not in the flow of funds and cannot return it for you.

Expiry. A delivery your client has not paid for by the end of its retention window expires, and its files are deleted. Section 12 has the windows.

6. Previews

A preview is a deliberately reduced version of your work, made so that your client can judge it without receiving it.

Images are reduced to at most 1,000 pixels on the longest side, at reduced quality.
PDFs show the first page only, as an image.
Video and audio are transcoded to a fraction of the source resolution, never more than 480 lines high and never more than a quarter of the source height, and are played only through a signed, expiring link.
Files of other kinds get no automatic preview; you may upload your own preview for them.

You choose, per delivery, how much of the work is previewed: one file, three files, or up to twenty-four.

We read your files to build previews. A preview cannot be made from a file we cannot read. Kabidhi is therefore not end-to-end encrypted and we do not describe it as such. Section 15 says what safeguards your files instead.

7. Approval and the licence line

Your client approves a delivery by pressing Approve. They may leave a note and an email address; both are recorded in the evidence log.

Where a payment is required, the delivery page shows the client this line above the Approve control: "This work is not licensed for use until payment is received." Their approval is recorded together with that line.

What the line means. Approval is not a licence. Until the payment is received, you grant your client no right to use the work, and the delivery page says so to them in those words. What rights you grant once they have paid is a matter between you and your client, under whatever agreement you have with them, and not something these terms decide.

The receipt. When a client downloads, the evidence log records it. After downloading, the client may sign a receipt by giving their name and email address; the wording they sign is: "I confirm I have received the files listed and they are as described." Every wording we have ever shown is kept, by version, so the sentence a client agreed to can always be reproduced.

8. Payment collection

Your own account, at Stripe or PayPal. To be paid through Kabidhi you connect a Stripe account, a PayPal account, or both. Each is your account, in your name, under that provider's terms. Stripe and PayPal, not Equinox, verify your identity and your business. If you connect both, your client chooses which to pay with at checkout; if you connect one, no choice is shown.

Direct charges. When your client pays, the charge is made on your own account with the provider. The money goes to you. The provider's processing fee is deducted from your account by the provider, and our collection fee (section 9) is deducted from the same payment. At no point does the payment pass through an account we control, and we never use PayPal's delayed disbursement: the payment is passed to you at once.

Your client is paying you, not us. The payment page your client sees is the provider's, on your account and under your name; the description on your client's card or PayPal statement is your account's; Kabidhi's name never appears on your client's statement. Receipts, refunds and disputes for that payment are yours to handle through your own provider account.

Where you can be paid. Payment through Stripe can be collected only to a Stripe account whose payout country is the United Kingdom. Payment through PayPal can be collected in any currency PayPal supports for that purpose. If your account does not qualify the product tells you before you invest any time and refuses to switch payment collection on. You can still send deliveries without collecting payment.

Your own payment details. You may instead record your own payment instructions for clients. Those are shown to your client and nothing is charged through us; the download does not unlock on payment made that way.

Refunds are yours. You issue refunds from your own provider account. A full refund closes your client's download from the next request onward. A partial refund does not: your client keeps access to work they have paid for. If a client pays the same delivery twice, we refund the duplicate to them in full, automatically, including our fee.

Disputes. A dispute raised by your client is handled under the card network's or PayPal's rules, between your client and your provider account. Nothing in these terms prevents a client from disputing a charge. The evidence log exists so that you can answer one.

Milestones. You may split the price into two to six milestones, exactly one of which unlocks the download. A milestone due at send is a deposit: the delivery waits until it is paid, and then you send. Milestones before the unlock point are invoiced and recorded, and whether you go on working before they are paid is your decision. The milestone at the unlock point must be paid before your client can download. Milestones after the unlock point are invoices and nothing more: your client gets the files at the unlock point, and anything you invoice after it, you are relying on them to pay.

Invoices are yours. Where the product renders an invoice for a milestone, the invoice is issued by you, in your name, with your address and, if you have entered one, your VAT number and rate. We are not named on it and it is not our invoice. The invoice is rendered once, when it is issued, and the rendered document is stored so that a copy your client's accountant holds can never change afterwards. A correction to an issued invoice is a credit note, which is your own paperwork.

9. What we charge

Two things can be charged: the delivery and the collection. Each exactly once. You never pay us before your client pays you.

The collection fee. When a client pays through Kabidhi we take a collection fee from that payment:

£1 a job, or 0.2% of the invoice, whichever is higher. Never more than 2%. Never more than £100.

The fee is worked out once, when you create the delivery, from the whole invoice, and stored. It is taken once per delivery, never once per payment: a job paid in four milestones pays it once, on the first payment large enough to carry it, and the later milestones carry nothing. If no payment is collected, the fee is £0. If a payment is fully refunded, the fee is refunded with it. The fee is the same whichever provider your client pays through.

Everyone who collects a payment pays the collection fee, including users on the free plan.

The free plan's checkout fee. A delivery sent on the free plan with payment collection switched on does not count against the free allowance. Instead a checkout fee of £2, £5 or £10 (by the delivery's size, up to 100 GB), never more than 5% of the invoice, is taken from your client's payment alongside the collection fee. Because of this, a free-plan delivery with payment collection needs an invoice of at least £20, £60 or £120 depending on its size; the product tells you the number and how to proceed, and sending without payment collection is always available.

Prices include any applicable tax. The prices shown are inclusive of VAT and any other applicable taxes, and are the amounts you pay.

Changes to what we charge. We may change the collection fee or the free plan's checkout fee by giving you at least thirty days' notice by email. A change applies to deliveries created after it takes effect; a delivery created before it keeps the fee stored when it was created. If you do not accept a change, close your account before it takes effect.

10. Subscriptions, pay-as-you-go and credit

What these words mean. In this section and section 11:

A plan is one of the recurring subscription plans described on the pricing page at [URL]. A monthly plan is billed every month; an annual plan is billed every twelve months.
Fees are the charges for your plan shown on the pricing page on the day your subscription starts, as changed under 10.9.
Your subscription start date is the date your first payment for a plan is successfully taken or, if earlier, the date we activate the plan on your account.
A billing period is, for a monthly plan, each period of one month starting on the subscription start date and on each monthly anniversary of it; and for an annual plan, each period of twelve months starting on the subscription start date and on each anniversary of it.
The renewal date, for an annual plan, is the first day of each new billing period.
The minimum term is, for a monthly plan, the three months starting on the subscription start date, and for an annual plan, the twelve months starting on it.
The cancellation date is the date a cancellation takes effect under section 11.
A trial is any period during which we give you access to a plan without charge.

10.1 The plans and the minimum term. Each plan is a subscription for its minimum term, and then continues under 10.8 until it is cancelled under section 11 or ends under 11.8.

10.2 Paying for the minimum term. During the minimum term you must pay the fees for the whole of it. You may give notice of cancellation during the minimum term, but the cancellation will not take effect before the last day of the minimum term, and fees continue to fall due on their normal dates until then. We will never take a payment for a billing period earlier than its normal date, and we do not add interest or charges to a late payment.

10.3 Pay-as-you-go and credit. You may instead use Kabidhi pay-as-you-go: you buy credit and pay per delivery at the prices shown on the pricing page, with no minimum term. Credit you add to your account is a prepayment for our delivery charges. It is not money kept on your behalf, it cannot be withdrawn or transferred, it earns no interest, and it can only be set against our charges. Credit is charged when you buy it and is spent only on delivery charges under 10.6. Unused credit is not refunded and is forfeited when you close your account; before the closure completes we show you the balance and ask you to confirm it. This does not affect a refund due under 11.7.

10.4 Starting, trials, and changing plan. The minimum term starts on the subscription start date; opening an account does not start a plan or a minimum term. A trial does not count towards the minimum term: if you do not cancel before the trial ends, the plan starts, the first payment is taken, and the subscription start date is the day after the trial ends. Before a trial starts we will tell you when it ends and the fees that will then apply. If you upgrade during the minimum term, the upgraded plan runs for the remainder of the existing minimum term, which does not restart, and you pay the difference in fees pro-rated from the date of the upgrade. A downgrade takes effect at the start of the next billing period, and during the minimum term you may not downgrade below the plan you chose at the subscription start date.

10.5 When fees are payable. Fees are payable in advance for each billing period, by the payment method on your account, and you authorise us to take each payment when it falls due. Plan fees are charged in advance on each billing date whether or not you send anything in that billing period. Section 9 says how tax is treated.

10.6 What we charge for a delivery. The charge for a delivery is worked out from the measured size of its files when it is sent, at the rate per [unit] on the pricing page, rounded [up to the next unit]. We show you the charge before you confirm it, and we take it from your credit when the delivery is sent. There is no charge for a delivery that is not sent. We do not pre-authorise, take a deposit, or charge on an estimate. Once a delivery charge has been worked out it is not worked out again, and a later change to the pricing page does not affect it; if a figure we show you before you confirm is obviously wrong we may correct it before the delivery is sent, and you may choose not to go ahead. Our collection fee is section 9's, and nothing in this section changes it.

10.7 If a payment fails. If a payment fails we will tell you the same day and keep trying for 7 days. If it has not succeeded 7 days after the first failed attempt we may suspend the plan under 11.6, and we will tell you. If it has not succeeded 14 days after the first failed attempt the plan ends under 11.8. You can put it right at any time before then by updating your payment method and paying the instalment that failed, and we will restore the plan. A failed payment never reaches a delivery. Section 4's promise applies here as everywhere else: nothing stops an upload, blocks a send or refuses your client a download for a billing reason.

10.8 Automatic renewal. A monthly plan continues automatically at the end of the minimum term, and at the end of each billing period after that, for a further billing period at the fees then current, unless you cancel under section 11. An annual plan renews automatically on each renewal date for a further twelve months at the fees then current, unless you have cancelled under 11.2.

10.9 Price changes. We may change the fees for a monthly plan on at least thirty days' notice in writing. A change does not take effect during the minimum term. If you do not accept it you may cancel with effect from the day before it takes effect, whatever 11.1 would otherwise give you. We may change the fees for an annual plan with effect from the next renewal date, on at least sixty days' notice before that date.

11. Cancelling, suspending and ending a subscription

11.1 Cancelling a monthly plan. You may cancel at any time from the account settings page or by email to [address]. The cancellation date is the later of (a) the last day of the minimum term and (b) the last day of the billing period in which we receive your notice. For example: a plan started on 10 January and notice received on 15 May — the minimum term ended on 9 April, the current billing period ends on 9 June, so the cancellation takes effect on 9 June and no payment is due on 10 June.

11.2 Cancelling an annual plan. You may cancel at any time from the account settings page or by email to [address], so long as we receive the cancellation before 00:00 UK time on the renewal date. The cancellation then takes effect on the last day of the current billing period and no further fees are due. A cancellation we receive on or after the renewal date takes effect at the end of the renewed billing period, and the renewal fees are payable and are not refunded.

11.3 What we do when you cancel. We will confirm the cancellation date by email within 24 hours of receiving your cancellation. You keep access until the cancellation date. Cancelling takes no step beyond the cancel button or the email.

11.4 If we end a plan. We may end a plan, or decline to renew it, on at least thirty days' written notice. The plan then ends on the later of the end of that notice period and the last day of the minimum term, and 11.7 applies.

11.5 Closing your account. You may close your account at any time. Closing it cancels any plan under this section, and you remain liable for fees up to the cancellation date. Section 19 says what closing an account does to your data and your files.

11.6 Suspension. We may suspend a plan (a) for non-payment under 10.7; (b) where you are in material breach of these terms, or your use presents a security, legal or operational risk to the service or to other people; or (c) where we reasonably need to keep the service running or secure. We will tell you why, and restore the plan as soon as the reason for it has gone. Time lost during a suspension under (a) or (b) is not credited or added to the plan, and fees continue to fall due. A suspension never blocks an upload, a send or a download on a delivery that already exists, whatever the reason for it: section 4's promise is not qualified by this section.

11.7 Refunds. Except as this clause says, fees paid or due for a billing period are not refunded in whole or in part, and no credit is given for an unused part of a billing period or of a minimum term. We will refund the fees for the unexpired part of the current billing period — and, on an annual plan, any unexpired months — where (a) we end or decline to renew your plan under 11.4, or withdraw it; (b) you end the contract because of a material breach by us that we have not put right within thirty days of your written notice; (c) you cancel because of a price change under 10.9; or (d) we become insolvent or stop providing the service. Nothing in this clause limits a liability that cannot be excluded by law. Where a refund is due under these terms or by law, we make it to the payment method used, within 14 days.

11.8 Ending a plan. Either of us may end a plan on written notice if the other is in material breach and has not put it right within thirty days of that notice, or becomes insolvent. If a payment has not succeeded 14 days after the first failed attempt, the plan ends that day: the instalment that failed remains payable, and we do not charge fees for any period after that, including the balance of a minimum term. If an annual plan's renewal payment fails, the renewal does not take effect, the plan ends 14 days after the first failed attempt, and no fees are due for the renewal year.

11.9 Your files after a plan ends. Ending a plan or closing your account does not delete your files at once. For thirty days afterwards we keep your deliveries and files, not available to you, and we restore them if you pay any instalment that failed and reactivate within that period. After thirty days we delete them from our live systems. We may delete sooner if you ask us to, if the law requires it, or if we ended the plan for unlawful content or abuse of the service. A delivery your client has already paid for is not caught by this: it keeps the window it was given and stays available to your client, as sections 12 and 19 say.

12. How long we keep files

The window. Files are kept for seven days after send. Where payment is collected, the window restarts when the payment clears, so a client who pays on day six gets seven days to download, not one; the window is never shortened by a payment. On the last day of the window the files are deleted.

Warnings. Seven days and one day before deletion we email whoever can still act: your client while the delivery is waiting for them, both of you if the delivery has been paid for and not downloaded, and you once the client has the files.

Paid but not downloaded. If your client has paid and has not downloaded by the end of the window, we extend the window by thirty days once, automatically, and tell you. After that you may extend again as often as you like, or delete the files now, from the delivery's page. Extended files keep counting toward your in-flight allowance.

Waiting deliveries. A delivery waiting for your client's signature or deposit, with nobody acting on it, is warned about after seven days and expires after fourteen, counted from the last action on it. You are emailed before it expires.

Drafts. A delivery you have uploaded to but not sent is warned about after seven days and deleted after fourteen, counted from the last file you added.

Deleting early. You can delete a delivery's files at any time after your client has the work or the delivery has ended. Deleting frees your allowance immediately.

What deletion does not remove. Deleting files removes the work. The delivery's evidence log, its delivery record, its invoices and any signed agreement are kept as section 13 describes.

Retention is never a billing lever. Files are never deleted because of a lapsed plan or a shortfall of any kind. The deletion job cannot read a billing table.

13. The evidence log and the delivery record

The evidence log. Every delivery has a log of what happened to it and when: sent, viewed, approved, paid, downloaded, and the rest. Each entry records the time, the IP address and browser identifier of the request that caused it — your client's for their actions, yours for yours — and any email address the client gave. The log is append-only. Entries are never changed or removed; a correction is a new entry.

The delivery record. For any delivery you can download a delivery record: a PDF that sets out the log, the files and their fingerprints, the payments and any signed agreement. The record is issued by Kabidhi, not by you. It names you as its subject and Equinox as its issuer, and it carries a digital signature made with our own key over the evidence it presents. Our public keys are published, and anyone with a record can ask us to regenerate it and compare. A key that has ever signed a record is published for as long as Kabidhi exists.

What the record is and is not. The record is a statement of what our systems observed, provided as it is. It is not a licence, not an invoice and not legal advice. We do not warrant that it will be accepted as evidence in any proceeding, and we are not responsible for how you or anyone else relies on it.

How long they are kept. The evidence log, every delivery record, every issued invoice and every signed agreement are kept for six years from the delivery's last recorded event, then deleted. Six years is the period UK law requires a company to keep records of its transactions and the period within which a contractual dispute may ordinarily be brought. They are kept for that reason and no longer, unless a legal obligation or proceeding in progress requires a particular record to be kept further, in which case only that record is kept and only for as long as required.

14. The work agreement

You may attach your own contract, as a PDF of up to 10 MB, to a delivery and ask your client to sign it before anything else happens. You sign it first. Your client signs by entering a code we email to them; the code lives ten minutes and allows five attempts. Both signatures are bound to a fingerprint of the exact document, which our storage provider verified on upload, so a signature can never outlive its document.

We are not a party to your agreement and we do not read it. What we record is who signed, when, from which address, and the fingerprint of what they signed.

Once your client has been asked to sign, the agreement can be replaced by a new document (your client is told, and signs again) but not removed. To withdraw from the delivery, revoke it.

Your client can always read the current document from their link. Earlier versions, including any they signed, appear in the delivery record, which is yours.

15. Security

Every connection to Kabidhi and to our storage providers is encrypted in transit.
Files are encrypted at rest on both storage providers.
Storage is private. Nothing is reachable without a signed link.
An unpaid original has no link at all. A link is created only after the payment is confirmed against our database, in the same request, and it expires ten minutes later. Preview links expire after an hour. No link is ever stored or logged.
Passwords are hashed. Session tokens, sign-in codes and reset links are stored only as hashes.
The evidence log, receipts, signatures and issued invoices are append-only at the database.

We scan uploaded files for malware, with a scanner we run ourselves. Files under 100 MB are scanned; a larger file is not, and we record it as not scanned rather than treat it as clean. A file the scan flags is quarantined: it is never sent to your client and never downloaded, and you are told which file it was and what it was flagged as. We may also quarantine a file that is reported to us. A quarantined file is never served to anyone.

Kabidhi is not end-to-end encrypted. Section 6 explains why. Our staff can read a stored file where operating the service requires it, and section 5 of the privacy policy says who.

16. Your content and your conduct

You are responsible for what you send. You confirm that you have the right to send the work, that it does not infringe anyone's rights, and that sending it to the client you name is lawful. You confirm that you have the right to give us your client's name and email address for the purpose of the delivery.

Our licence from you. You grant us the right to store, copy, reduce, transcode and transmit your files, for the sole purpose of delivering them as these terms describe. We take no other right in your work.

Not allowed. Using Kabidhi to send unlawful material, malware, or content you have no right to send; using it to harass; using it as a general file host rather than to deliver work; more than one free account per person; circumventing a limit. We may limit the number of deliveries an account sends in a day, and we may suspend an account that breaks this section.

Reports. Anyone can report a delivery page. Reports go to abuse@kabidhi.com and are read every day.

17. Clients

A client uses Kabidhi without an account and without agreeing to these terms. Their dealings are with the user who sent the delivery. What a client can expect from us:

The preview they see is a reduced version of the work, and the page says which user sent it.
If they pay, they pay the user, through Stripe or PayPal, on the user's own account. We never handle their card or PayPal credentials.
Their download link is created only after their payment is confirmed and it works for ten minutes at a time; they can create a new one from the page while the files are kept.
Their approval, any note, their email address if they gave one, their IP address and browser identifier are recorded in the delivery's evidence log and may appear in the delivery record we issue to the user.
Their name and email address are provided to us by the user, and the privacy policy explains how we use them.

The delivery page carries a short notice to the client: who sent the delivery, the licence line where a payment is required, and a link to the privacy policy. There is no separate set of client terms and nothing for a client to accept.

18. Liability

What we are responsible for. We store other people's finished work, and we are accountable for it. If we lose or expose your files through our fault, we are liable to you up to the limit below.

The limit. Our total liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for everything arising in any twelve-month period, is limited to the greater of £100 and the fees you paid us in the twelve months before the event giving rise to the liability.

What we are not responsible for. We are not liable, in any circumstances, for loss of profit, revenue, business, contracts or anticipated savings; for loss of or damage to goodwill; for loss of data except as stated above; or for any indirect or consequential loss. We are not liable for the work itself, its quality or its fitness; for your client's failure to pay; for a dispute between you and your client; for Stripe's or PayPal's decisions about your account; or for loss caused by your own credentials being used.

What cannot be limited. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Higher limits. We do not currently offer a higher limit. If we do, it will be a contractual limit on our own liability and nothing more.

19. Ending things

By you. Close your account at any time from the account page. If you have a subscription, closing your account cancels it, and section 11 says when the cancellation takes effect and what is still owed. Closing your account deletes your personal data and your files, and keeps the evidence logs, delivery records, invoices and signed agreements for six years under section 13. A delivery a client has paid for and not yet downloaded is kept for the client until its window ends.

By us. We may suspend or close your account immediately if you materially breach section 16 or these terms, and otherwise on thirty days' notice by email. We may close Kabidhi itself on ninety days' notice by email, during which you can download everything you have stored.

What survives. Sections 9 and 10 (fees already due), 11.7 and 11.9, 13, 16, 18 and 21.

20. Changes to these terms

We may change these terms. We will email you at least thirty days before a change takes effect, unless the change is required by law or does not reduce your rights, in which case it may take effect sooner. If you do not accept a change, cancel your plan and close your account before it takes effect. Continued use after the date is acceptance; a material change is put to you to accept at your next sign-in, and the version you accepted is recorded.

21. General

Law and courts. These terms, and any dispute arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Notices. To us: by email to support@kabidhi.com, or by post to the registered office above. To you: the email address on your account. A notice by email is treated as received on the next working day after it is sent.

Whole agreement. These terms, the privacy policy and the data processing terms are the whole agreement between you and us about Kabidhi, and replace anything said or written before.

Severance. If any part of these terms is found invalid or unenforceable, that part is treated as removed and the rest continues in force.

No waiver. If we do not enforce a term on one occasion, we may still enforce it later.

Assignment. You may not transfer your account or these terms to anyone else without our written consent. We may transfer them to a company in the same group or to a buyer of the business, and will tell you if we do.

Events beyond our control. We are not responsible for a failure or delay caused by something beyond our reasonable control, including the failure of a provider named in the privacy policy.

Third parties. No one other than you and us has any right under these terms, including under the Contracts (Rights of Third Parties) Act 1999. Section 17 is written for your client's information and gives them no right against us.

Equinox Digital Ltd, trading as Kabidhi. Company 13228478. Registered office 264 The Highway, London E1W 3DH.

Version: draft 7, 24 September 2026.